Who we are

Vedika Machinery Private Limited, registered office 57 Shakespeare Sarani, Kolkata 700017, India, operates this website and is responsible for the personal data described here.

What we collect

We collect the details you choose to send us:

• Enquiries through the contact form or enquiry basket: your name, company, email, phone or WhatsApp number, country, machine, part numbers, quantities, message and any photo or drawing you attach.
• Messages you send us by email, phone or WhatsApp.

When you browse the site, we and our service providers also receive technical data such as your IP address, browser and device type, and the pages you visit.

How we use it

• To answer your enquiry, identify parts and send quotations.
• To process and follow up orders.
• To run, secure and improve the website.

We do not sell your personal data. If you are in the European Economic Area or the UK, we rely on our legitimate interest in handling business enquiries and running our website, or on steps you ask us to take before entering into a contract.

Cookies and analytics

We use Google Analytics to understand how visitors use the site. It sets cookies in your browser. Google may also use this data under its own policies: https://policies.google.com/technologies/partner-sites

You can block these cookies in your browser settings or with Google's opt-out add-on: https://tools.google.com/dlpage/gaoptout. Your enquiry basket is saved only in your own browser.

Who we share it with

We share personal data only with service providers that help us run our business:

• Google: website analytics, fonts, translation through the language menu, and storage of enquiries and attachments.
• Cloudflare: website hosting, security and cookie-free visit statistics.
• Microsoft: our email service.
• WhatsApp: messages you send us there.

For orders, we also share the necessary details with couriers, freight forwarders, banks and government authorities where the law requires. Some providers process data outside India, including in the United States.

How long we keep it

We keep enquiries and messages for as long as we need them to deal with your enquiry and any order, and order records for as long as Indian tax and company law requires. Google Analytics data is kept for the retention period set in our account.

Your rights

You can ask us to access, correct, delete or restrict your personal data, to object to how we use it, or to receive a copy in a common format. We reply within one month.

If you are not satisfied with our reply, you can complain to the data protection authority in your country. In India, this will be the Data Protection Board of India once its complaint process opens.

Contact us

For privacy questions or requests, email info@vedikamachinery.com with the subject line Privacy, or call or WhatsApp +91 74395 60757. Post: Vedika Machinery Private Limited, 57 Shakespeare Sarani, Kolkata 700017, India.

We may update this policy from time to time. The date at the top shows when it last changed.